Privacy Policy
Last updated Monday, November 25, 2024
At Constant Creates LLC and all subsidiary brands, protecting your privacy is a priority. We’re committed to keeping your personal information secure, respecting your rights, and being transparent about how we collect, use, and share your data. Whether you’re visiting our website, interacting with our services, or connecting with us on social media, this Privacy Policy explains what information we collect and how we handle it responsibly.
By using our services or submitting your information, you agree to the terms outlined here. If you’re under 18, we ask that you get consent from a parent or guardian before providing any personal information.
If you have questions or need more details about this policy, you can reach us anytime at hello@constantcreates.com.
Information We Collect
We collect information to provide better services, improve your experience, and ensure smooth communication. Here’s a breakdown of what we gather and how:
2.1 Information You Provide Directly: This includes details you choose to share with us, such as:
Your name, email address, phone number, or mailing address when you fill out forms, subscribe to newsletters, or contact us.
Payment details (e.g., billing address, last four digits of your credit card) when you purchase services. Note: Payment data is securely handled by trusted third-party platforms like Honeybook and Stripe.
Feedback, testimonials, or other content you share on our website or social media pages.
2.2 Information Collected Automatically: When you visit our website or interact with our digital platforms, certain data is automatically collected, such as:
Device information: IP address, browser type, operating system, and language settings.
Usage data: Pages you visit, referral links, and time spent on the site.
General location information, based on your IP address, to better understand site traffic and engagement.
We use tools like Squarespace Analytics to gather this information, which helps us improve our services and tailor your experience.
2.3 Information from Third Parties: In some cases, we may receive additional information from trusted third-party services you interact with (e.g., payment processors, social media platforms). This data is handled in line with their privacy policies and our commitment to your security.
How We Use Your Information
We collect and use your information to provide you with better services, communicate effectively, and ensure a seamless experience. Here’s how we use your data:
3.1 To Provide and Improve Services
Process your requests and deliver the services or products you’ve purchased.
Enhance your experience by improving our website, offerings, and customer interactions.
3.2 For Communication
Respond to your inquiries, provide support, and send updates about your projects.
Share marketing emails, promotions, or newsletters (only if you’ve opted in).
3.3 To Ensure Security and Compliance
Detect and prevent fraudulent activity, unauthorized access, or security threats.
Comply with legal obligations or respond to requests from authorities when required.
We’re intentional about how we use your data and will only do so in ways that are aligned with your expectations and our commitment to transparency.
Sharing Your Information
We value your privacy and will never sell your personal information. However, there are certain instances where we may need to share your information with trusted third parties.
4.1 When Necessary for Services: We share your information with third-party providers to help us deliver services smoothly. For example:
Payment Processors: Secure platforms like Honeybook and Stripe handle your payment details.
Technology and Administrative Support: Services that help us manage our website, emails, and IT needs.
4.2 With Your Consent: We may share your information if you’ve given explicit consent, such as for testimonials or promotional collaborations.
4.3 Legal Requirements: If required by law, we may disclose your information to comply with legal requests or protect our rights, safety, or property.
4.4 Business Changes: In the event of a sale, merger, or transfer of Constant Creates LLC, your information may be transferred as part of the business assets.
4.5 Links to Third-Party Websites: Our website may include links to external sites. These sites operate independently, and their privacy policies are not covered by ours. We recommend reviewing their policies if you choose to engage with them.
We’re committed to keeping your data secure and only sharing it when necessary to serve your needs or meet legal obligations.
How We Protect Your Information
We take your privacy and security seriously. Here’s how we keep your information safe:
Secure Systems: We use trusted platforms and technologies like Honeybook, Stripe, and Squarespace that are built with industry-standard security measures to protect your data.
Access Controls: Only authorized individuals who need your information to perform their job have access to it.
Regular Monitoring: We actively monitor our systems for vulnerabilities and update our processes to address new security risks.
Encryption: Sensitive data, such as payment details, is encrypted to prevent unauthorized access.
While we work hard to protect your information, it’s important to note that no system is 100% foolproof. If you have concerns about data security, feel free to reach out to us at hello@constantcreates.com.
Data Retention
We keep your personal information only as long as we need it to fulfill the purposes for which it was collected, unless a longer retention period is required by law.
Here’s how it works:
Service-Related Data: If we’ve worked on a project together, we’ll keep your data as long as necessary to complete the work and maintain records for future reference or customer service.
Marketing Information: If you’ve signed up for emails, we’ll retain your contact information until you unsubscribe or request deletion.
Legal Requirements: Some data may be kept longer to comply with legal obligations, resolve disputes, or enforce agreements.
When your data is no longer needed, we’ll securely delete it or anonymize it so it can no longer be linked back to you.
If you’d like us to delete your information sooner, just let us know. Send an email to hello@constantcreates.com, and we’ll handle your request promptly, though keep in mind that deleting certain information may limit our ability to provide services.
Your Rights and Choices
We believe in transparency and giving you control over your personal information. Here are your rights and how you can exercise them:
7.1 Access Your Data: You have the right to know what personal information we collect and how we use it. Send an email to hello@constantcreates.com, and we’ll provide a summary of the data we hold about you.
7.2 Correct Your Data: If any of your information is incorrect or incomplete, let us know. We’ll update it promptly.
7.3 Delete Your Data: You can request that we delete your personal information. Keep in mind, this might limit our ability to provide services or impact ongoing projects. If that’s okay with you, email us at hello@constantcreates.com with your request.
7.4 Opt-Out of Marketing: Not interested in receiving our emails? You can unsubscribe anytime using the link in the email or by contacting us directly. Even if you opt-out of marketing, you’ll still receive essential communications related to services you’ve purchased.
7.5 Object to Data Use: If you have concerns about how we’re using your data, let us know. We’ll address your concerns and adjust how we use your information if necessary.
We’re here to make sure your rights are respected. If you have questions or need help with anything related to your data, don’t hesitate to reach out.
Updates to This Privacy Policy
We review this Privacy Policy regularly to ensure it stays up to date with changes in laws, technologies, and our practices.
What You Should Know:
When we make significant updates, we’ll post the new policy on our website and update the “Effective Date” at the top.
In cases where changes impact how we use your personal information, we’ll notify you directly via email or a clear notice on our website.
By continuing to use our services after changes are made, you agree to the updated terms. If you have questions or concerns about any updates, feel free to email us at hello@constantcreates.com.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website.
What Cookies Do:
Help us understand how you interact with our site.
Allow us to personalize your experience and show content relevant to you.
Track analytics to improve our website’s performance.
Your Choices: You can control cookies through your browser settings. Most browsers let you delete cookies or disable them entirely. Keep in mind, disabling cookies might affect how some parts of the site work.
If you have questions about how we use cookies, feel free to contact us at hello@constantcreates.com.
International Users
If you’re visiting our website from outside the United States, please know that your information will be processed according to U.S. laws.
What This Means:
By using our services, you consent to your data being transferred to and processed in the United States.
While we take steps to protect your information, laws governing privacy in your country may differ from those in the U.S.
If you have specific concerns about how your data is handled, email us at hello@constantcreates.com, and we’ll do our best to address them.
Contact Information
We’re here to answer any questions or address concerns you have about this Privacy Policy or how we handle your personal information.
Email us at: hello@constantcreates.com
Response time: We aim to reply to all inquiries within 5 business days.
Your feedback matters, and we’re always open to hearing how we can improve. Don’t hesitate to reach out.